Booking & Rescheduling
Securing your booking:
A $50 pre-payment is required for all skin treatments booked online, via social media or over the phone. If you do not have a credit card, please contact us; we can provide Paypal or bank details for a direct deposit.
Treatments made on behalf of another person and twin treatment/group bookings must be pre-paid in full. A 24-hour cancellation policy applies.
If you fail to attend your scheduled appointment, your booking pre-payment will be forfeited. If a gift voucher was used to secure your appointment, the voucher will be 100% void. If your booking was made using our online system for non-skin treatments like waxing and brow services, your card will be charged the total value of your treatments and you will be required to pre-pay your next treatment in full.
Cancellation / Rescheduling Policy:
If you need to cancel or change the time because you are sick, called into work, lack childcare, or any other reason, please call ahead at least 24 hours beforehand.
We are more than happy to have you swap your booking with a friend, or family member to take your treatment time.
If you cancel with less than 24 hours notice, you don't need to worry that you've inconvenienced us because you have already paid a $50 deposit to cover the loss of our time. We can't get anyone else booked in at short notice because we aren't a walk-in business. The deposit is enough to pay the staff we rostered on to take care of you, and that means we will still be here next time you need us.
When you're ready to book again, you will be asked for a new deposit for the new booking.
Deposits are non-refundable but can be transferred to a future booking with 24 hours' notice.
Confirmation of Booking
48hrs hours prior to your appointment you will be sent an email and an SMS to your mobile phone number. Please reply to this to confirm, reschedule or cancel your appointment.
We have recently implemented an email notification three days before your treatment, included in this email might be some preparation information for your facial or advanced skin treatment.