Please note: Group bookings, surprise treatments and treatments exceeding 2 hours in duration will require a 50% pre-payment with a credit card to secure your appointment. 24 hours notice must be given to cancel or change your appointment; otherwise you forfeit your pre-payment. If more than 24hours notice is given, you can have your pre-payment refunded, or kept as a credit for future visits.

If your booking is held with a Gift Voucher, 50% of the Gift Voucher is forfeited. In the case of a Gift Voucher no-show, 100% if forfeited.

Lost or stolen gift vouchers can not be replaced or redeemed.